Privacy Policy

Effective Date: 1 November 2025
Published by: BreakFree Enterprises Pty Ltd (ACN 630 284 936 | ABN 53 630 284 936)
Trading as: BreakFree, BreakFree Eating, and Pia Choan

By accessing www.piachoan.com, or any BreakFree-owned website, course platform (including GoHighLevel), program, or digital service, you agree to the terms in this Privacy Policy.

1. Introduction

BreakFree Enterprises Pty Ltd (“BreakFree”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care.
We comply with:

  • The Privacy Act 1988 (Cth)

  • The Australian Privacy Principles (APPs)

  • Applicable global privacy laws, including GDPR, UK GDPR, CCPA, and other international frameworks.

This document explains how we collect, use, store, and disclose your personal information.

2. What is Personal Information?

“Personal Information” means any information or opinion about an identifiable individual, including:

  • Name

  • Address

  • Email address

  • Telephone number

  • Payment details

  • IP address

  • Information submitted through forms, surveys, assessments, or course registrations

Personal information may be collected from:

  • Website forms

  • GoHighLevel purchases and course enrolments

  • Email sign-up forms

  • Coaching or consultation questionnaires

  • Online workshop and event registrations

  • Social media

  • Face to Face Sessions and Retreats

  • Emails, messages, or phone calls

  • Analytics tools

  • Cookies (where applicable)

We do not guarantee privacy practices of external or third-party websites.

3. Sensitive Information

Sensitive Information under the Privacy Act includes:

  • Health information

  • Mental health information

  • Religious or philosophical beliefs

  • Racial or ethnic origin

  • Political opinions

  • Membership of professional or trade associations

  • Criminal history

We only collect sensitive information:

  • With your explicit consent,

  • When necessary to deliver a service (e.g., coaching, training programs), or

  • When required or authorised by law.

4. How We Collect Personal Information

We collect information from:

  • Our websites and landing pages

  • GoHighLevel (course and product platform)

  • GoHighLevel (email service)

  • Acuity Scheduling (bookings)

  • Payment gateways such as Stripe, PayPal, GoHighLevel Payments

  • Social media interactions

  • Online forms, assessments, quizzes

  • Cookies and analytics tools

  • Testimonials, feedback, and survey responses

Information may also be collected through authorised third parties.

5. Why We Collect Personal Information

We collect and use your information for:

  • Delivering programs, workshops, events, and digital products

  • Providing membership and coaching services

  • Customer support and communication

  • Email newsletters, quizzes and marketing (opt-out available)

  • Sending program materials and downloads

  • Processing payments

  • Improving website and service experience

  • Legal compliance

You can unsubscribe from marketing at any time.

6. Payment Information

Your payment information is processed securely through third-party platforms.
We do not store or have access to your full financial details.

All payment processors follow strict industry standards, including PCI-DSS compliance.

7. Cookies & Analytics

We prioritise privacy and use:

  • Fathom Analytics, a cookie-free analytics tool compliant with:

    • GDPR

    • ePrivacy / PECR

    • COPPA

    • CCPA

Fathom processes your IP address in a privacy-preserving, anonymised manner and does not identify you.

Some integrated third-party platforms (e.g., GoHighLevel) may use cookies essential for site functionality.

You may disable cookies in your browser; however, certain features may not function correctly.

8. Social Media

When engaging with BreakFree content on platforms such as:

  • Facebook

  • Instagram

  • YouTube

  • LinkedIn

  • Podcasts

  • LiveStreams

  • TikTok

…your interactions are governed by the privacy policies of those platforms.
We are not responsible for how social media companies handle your data.

9. Disclosure of Personal Information

We may disclose your information:

  • To service providers who support our business operations (email platforms, analytics tools, course platforms, payment processors)

  • Where you provide explicit consent

  • Where legally required or authorised

  • To protect our legal rights or comply with lawful requests

We do not sell or rent personal information.

10. Data Security & Storage

We take reasonable precautions to protect your data from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Your information may be stored in:

  • Secure cloud-based systems

  • GoHighLevel

  • Email marketing platforms

  • Encrypted servers

Client records may be retained for at least 7 years, as required by Australian law.

11. Access & Correction

You may request access to your personal information at any time.
Requests must be made in writing.

We may require proof of identity before releasing information.

No fee applies for access requests; administrative fees may apply for copies or complex retrieval.

12. International Users

Our business is global.
We may transfer information to service providers located outside Australia, including in the USA, UK, Canada, Asia and the EU.

All transfers comply with the Australian Privacy Principles and relevant global laws.

13. Maintaining Accurate Information

To ensure accurate records, please notify us of any changes to your details.
We will take reasonable steps to correct outdated or incorrect information promptly.

14. Children’s Privacy

Our services are generally not intended for children under 16 without parent or guardian consent.
We do not knowingly collect personal information from children without appropriate approval.

15. Changes to This Policy

We may update this Privacy Policy occasionally.
The most recent version will always appear on our website.

Your continued use of our websites or services constitutes acceptance of any changes.

16. Contact Information

For privacy questions, complaints, or access requests, contact:

BreakFree Enterprises Pty Ltd
PO Box 487
Palmwoods, QLD 4555
Australia
Email: support@piachoan.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).